Privacy Policy

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Prime Pool Service (“Prime,” “we,” “our,” “us,” or the “Brand”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (https://getprimepoolservice.com/} services (collectively, “Services”). If certain services require different privacy practices, we will notify you when we ask for or collect your information.

We comply with all applicable privacy and data protection laws, including the California Consumer Privacy Act of 2018 (CCPA), Colorado Privacy Act of 2021 (CPA), Connecticut Data Privacy Act of 2022 (CTDPA), Nevada Act Relating to Internet Privacy of 2019 (NAIP), Utah Consumer Privacy Act of 2022 (UCPA), Virginia Consumer Data Protection Act of 2021 (VCDPA), and other relevant U.S. laws. This reflects our commitment to earning and keeping the trust of our customers, business partners, and others who share their data with us.

Please read this Privacy Policy carefully. We may update it periodically, so we encourage you to review it regularly for changes.

Important Notes Related to SMS Communications: Prime Pool Service will be collecting opt-in verbally from their customers. Customers’ mobile messaging opt-in data will never be shared with third parties for marketing purposes. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, service confirmations, schedule updates/reminders, maintenance reminders, general pool care support, conversational messaging. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for help, or email primesalesinfo@gmail.com for assistance.” Regarding opting-out, if you wish to be removed from receiving future communications, you can opt-out by texting STOP, and no further messages will be sent. Privacy Policy & Terms & Conditions.

By submitting a form and signing up for texts, you consent to receive text messages from Prime Pool Service at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

1. What is “Personal Information”?
“Personal Information” refers to any information that identifies, relates to, or could reasonably be linked to you, such as your name, email address, or contact details.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the details provided in the Contact Us section below.

2. Information We Collect
We collect different types of information depending on how you interact with us:

Information You Provide
Personal Identification Data: Name, email address, phone number, physical address, and IP address.

Transaction Data: Payment details, billing information, and purchase history.

Employment-Related Data: Resume details, job title, and business information.

Communication Data: Correspondence through email, customer support, chat, or social media.

Marketing Data: Information provided for marketing purposes, such as names, addresses, and email subscriptions.

Information Collected Automatically
Device Data: Hardware details, operating system, browser type, and plugins.

Website Usage Data: Information about your interactions with our website and services.

Log Data: Pages viewed, access times, and other website activity logs.

Information from Third Parties
We may collect information from social networks (e.g., Facebook, Instagram, LinkedIn), analytics tools (e.g., Google Analytics), or other third parties. This includes your social media username, email address, or public data if you interact with our Brand through these platforms.

Aggregated Data
We may use anonymized data (e.g., usage statistics) for analytics or other purposes. Aggregated data does not identify you unless combined with personal information.

3. How We Use Your Personal Information
We use your information for:

Service confirmations

Schedule updates/reminders

Maintenance reminders

General pool care support

Conversational messaging

4. How We Collect Your Personal Information
We collect information through:

Direct Interactions: When you use our website, email us, or engage with us on social media.

Third Parties: From analytics providers, social networks, or publicly available sources.

Cookies and Automated Tools: To enhance your experience and gather usage data (see Cookies section below).

5. SMS and Phone Information
We do not sell Personal Information, including phone numbers and SMS opt-ins, to third parties. Users may submit their telephone numbers to request information and consent to be contacted via SMS. Consent may be given verbally or through written communication. Users may opt-out at any time by replying STOP to an SMS message.
6. Cookies and Automatic Data Collection Technologies
We use cookies and similar tools to:

Recognize you on return visits.

Store preferences and customize your experience.

Analyze website usage and improve functionality.

You can manage cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Third-Party Links
Our website may contain links to external websites with their own privacy policies. We are not responsible for the practices of these websites, and we encourage you to review their privacy policies.

8. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.

9. Children
Our Services are not intended for individuals under 13. If we inadvertently collect information from a child, we will delete it upon discovery.

10. Your Rights and Choices
Your privacy rights depend on your location. For example:

Access, Correction, and Deletion: Request access to, correction of, or deletion of your information.

Opt-Out: Choose not to share your information for targeted advertising.

State-Specific Rights: Rights under laws like the CCPA, CPA, or UCPA are detailed further in this policy.

To exercise your rights, contact us at primesalesinfo@gmail.com.

11. International Transfers
If you access our website from outside the U.S., your information may be transferred to and processed in the U.S. By using our website, you consent to this transfer.

12. Data Security
We implement security measures to protect your information. While we strive to ensure the highest levels of security, no system is entirely secure.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page.

14. Contact Us
If you have questions or concerns, contact us:

Email: primesalesinfo@gmail.com

2597 Spurlock Way, The Villages, FL 32163

Webform: Privacy Request Form

 15.Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Prime Pool Service, from (352) 561-3610 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (352) 561-3610 or primesalesinfo@gmail.com. Mobile opt-in information is never shared with third parties. 

 16.Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems. 

17.Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services. Data Security: We protect your data with secure storage measures to prevent unauthorized access.

18.Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies
Contact Prime Pool Service at (352) 561-3610) primesalesinfo@gmail.com for HELP or to STOP receiving messages. Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to primesalesinfo@gmail.com or (352) 561-3610.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

19.  Data Transfer Policy :  Your personal information will not be transferred, sold, or disclosed to any external organization for any purpose, even if you provide consent. 

20. Call to Action Disclosure
By submitting the contact forms, you agree to receive phone, email, or text communication, such as appointment reminders, informational, marketing, etc., from Prime Pool Service. Message frequency may vary, two per appointment, etc. SMS message and data rates may apply. You can reply STOP to opt-out of further messaging. We will never share your personal information with third parties for marketing purposes. For assistance, text “HELP” to same number or please contact us at primesalesinfo@gmail.com or (352) 561-3610. For other important information, please review our Terms & Conditions and Privacy Policy.