Terms of Use

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  Effective Date: June 15, 2025

Prime Pool Service SMS/MMS Program Terms & Conditions

1. Program Overview

When consent has been given to receive text messages from Prime Pool Service and you opt in, you agree to receive SMS/MMS text messages on your mobile device. These messages may include follow-up messages and updates related to quotes, estimates, or service inquiries, real-time communication about services and pricing, appointment scheduling and reminders, billing inquiries, and confirmations, feedback requests, project updates, and follow-ups. An example of a message may be: “Hello, this is a reminder of your upcoming appointment with Prime Pool Service at [Your Location] on [Date] at [Time]. Reply STOP to unsubscribe of SMS messaging at any time.” Please see Section 8 below for our business’s contact information and reply “HELP” for help for assistance. 

2. Message Type

You will receive appointment reminders and service updates via SMS. 

3. Message Frequency

 Message frequency varies based on your service activity  You may receive up to 2 SMS messages per week regarding your appointments or account status and up to 4 status update messages on the day of an appointment. 

4. Opt-in and Opt-Out Instructions

Opt-in to receive SMS messages from Prime Pool Service can be done in the following ways: verbally, during a conversation, by submitting an online form, or by filling out a paper form. You can unsubscribe from this service at any time. 

Text “STOP” to unsubscribe. If you wish to re-enroll, simply sign up again or text “START” to opt back in. Alternatively, direct contact can be made to request removal from the messaging list.

5. Help and Support

Text "HELP" for assistance. Alternatively, help can be obtained directly from us by visiting our website at https://getprimepoolservice.com.

6. Service Interruption

Please note that mobile carriers, including but not limited to AT&T and Verizon, are not responsible for any delayed or undelivered messages.

7. Message and Data Rates / Standard Messaging Disclosures

Standard message and data rates may apply for messages sent to or received from us. These fees may vary if the message is sent domestically or internationally, depending on your carrier’s pricing plan. For details regarding your messaging or data plan, contact your mobile service provider. For clarity, please note our Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages. Message frequency may vary. Please see Section 8 below for our business’s contact information and, again, reply “HELP” for help, or email primesalesinfo@gmail.comm for assistance. 

8. Privacy Information

Information, including your phone number, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. For more information on how we handle your personal data, please review our Privacy Policy.

9.Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems. 
10. Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services. Data Security: We protect your data with secure storage measures to prevent unauthorized access.
11. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies
Contact Prime Pool Service at  (352) 561-3610  or primesalesinfo@gmail.com for HELP or to STOP receiving messages. Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to primesalesinfo@gmail.com or (352) 561-3610.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
12. Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Prime Pool Service will not sell, rent, or share the collected mobile numbers 

13. Contact Us

For more information, please review our Privacy Policy at https://getprimepoolservice.com/sms-consent-privacy.

Email: primesalesinfo@gmail.com

Webform: Privacy/Contact Us Request Form